POLICIES
Thank you for your understanding and support in helping us provide the best possible experience!
To ensure the best service for everyone, we have a few simple policies in place. These guidelines help us maintain a smooth, welcoming atmosphere and allow us to focus on delivering exceptional service.
By respecting these policies, you’re helping us deliver the best experience.
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We understand that life happens, and sometimes you may need to reschedule or cancel. We kindly ask for you to try to allow a minimum of 24 hours' notice for any cancellations to allow us to offer the time to other clients.
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If you are running late, please let us know as soon as possible. Arriving more than 15 minutes late may affect the length of your appointment or result in rescheduling to avoid impacting other clients. We’ll always do our best to accommodate you without compromising the quality of service.
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Due to the personalized nature of our services, we do not offer refunds. However, in our low pressure environment we give ample time for you to make a decision or change your thinking on something you may have first chosen. Some items may require a restocking fee but we never hold you to a decision until you are happy. With that being said I do have a strict policy of “once my scissors touch it…you own it.”
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Picking out the perfect look for you can be overwhelming. Please feel free to bring a friend or famiy member for support in decision making.
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Get in Touch
Ready to transform your hair?
We’d love to hear from you! Whether you have questions about our services or want to book an appointment, our team is here to help. Give us a call, send us a message, or stop by the salon.